WARRANTIES

ONLINE PURCHASES

A FEW NOTES ABOUT WARRANTIES

IN-STORE PURCHASES


 

WARRANTIES

Hockey is a physical and aggressive sport, and broken pieces of equipment are an unfortunate reality for players at both the amateur and professional levels. At Cyclone Taylor Sports, broken items are a part of our business. Because of this, we are committed to helping you, our valued customer, if you require a warranty on anything purchased from our stores or online.

 

ONLINE PURCHASES

If you purchased the item from CycloneTaylor.com, please follow the following few steps to get the process started:

1) Contact us to obtain a return authorization number (RA): please phone us Toll-Free at 1-800-665-2188 or email us at Sales@CycloneTaylor.com to obtain your RA number. Be sure to let the sales representative know that you want to warranty an item and are requesting an RA number.

2) Ship items back to us: please re-package your item, tape it closed, and write the RA number and the following on the outside of the box --> “GOODS PURCHASED IN CANADA THAT ARE BEING WARRANTIED.” Our return shipping address is:

  • Cyclone Taylor Sports (Returns Department)
  • 401 - 5940 No. 6 Road
  • Richmond, BC  V6V 1Z1
  • Canada 

*Please ensure that you send your return/exchange via a traceable carrier such as Purolator, UPS, FedEx, Canada Post, DHL, etc. We are not responsible for packages not received if sent via a courier company that doesn’t provide a tracking number.

 

A FEW NOTES ABOUT WARRANTIES

  • Our FREE Shipping Policy includes one free freight per order. Unfortunately, if you have broken an item within its warranty period, you will be required to cover the return shipping to us as well as the shipping of the new item back to you.
  • Once we receive the broken item, the warranty decision is based on our manufacturer’s discretion. What does this mean? Essentially, our local sales representatives word is final on warranty decisions – the individual will decide if the item qualifies for a warranty. Once we receive your broken item, this process may take up to three weeks.
  • Any packages received without an RA number will not be accepted. Because of the volume of incoming/outgoing shipments that we receive in our Shipping Department, it is very difficult to determine which order # the warranty came from (as well as when the item was purchased).
  • If the item is not deemed a warranty, we can dispose of it or else it can be shipped back to you in the event that you can re-use the item (Example: using a broken one-piece stick, and turning it into a road hockey stick by adding a blade).
  • Based on industry standards, the following warranty periods apply to some of the more popular items (unless otherwise stated):

Item

Warranty Period

Composite sticks

Within 30 days

Skates

Skate boot: within 90 days

Holders: within 1 year, Steel: within 90 days

Helmets

Within 1 year

Everything else varies by manufacturer. Please Contact Us if you have

any questions or concerns about an item that needs to be warrantied.

 

IN-STORE PURCHASES

Warranties also obviously apply to in-store purchases as well. If you have a broken item, please visit us during business hours and follow the following few steps to get the process started:

1) Gather the required materials before visiting us in-store: in addition to your broken item, please also bring its original packaging, any tags or barcodes, as well as your original receipt and method of payment used.

2) Leave the broken item with us: an available Cyclone’s team member will happily assist you with your warranty. Once we receive your item, we will get in contact with our sales representative and begin the warranty process. As per the comments above, the manufacturer has the final word on the warranty decision. We will keep you informed throughout the process.