RETURNS AND EXCHANGES

A FEW NOTES ABOUT RETURNS/EXCHANGES

TO OUR LOCAL CUSTOMERS


 

RETURNS AND EXCHANGES

If for any reason you are not 100% satisfied with a purchase made from CycloneTaylor.com, you can return/exchange it with us. Before proceeding, we kindly ask you to read the rest of our policy below:

If the item was purchased within 60 days and is in brand-new condition, we will authorize the return/exchange. Unfortunately, we are not able to accept returns/exchanges on used items – sorry about that! Please follow the following steps to process a return/exchange: 

1. Contact us to obtain a return authorization number (RA): please phone us Toll-Free at 1-800-665-2188 or email as us Sales@CycloneTaylor.com to obtain your RA number. Be sure to let the sales representative know that you want to return/exchange an item and are requesting an RA number. 

2. Ship the items back to us: please re-package your items carefully, tape the box closed, and clearly mark the outside of the box with the following --> “GOODS PURCHASED IN CANADA THAT ARE BEING RETURNED.” Our return shipping address is:

      • Cyclone Taylor Sports (Returns Department)
      • 401 - 5940 No. 6 Road
      • Richmond, BC  V6V 1Z1
      • Canada

*Please ensure that you send your return/exchange via a traceable carrier such as Purolator, UPS, FedEx, Canada Post, DHL, etc. We are not responsible for packages not received if sent via a courier company that doesn’t provide a tracking number.


A FEW NOTES ABOUT RETURNS/EXCHANGES

If you need to return/exchange an item and have obtained an RA number, the following will apply depending on if you received FREE Shipping or not:

Return Exchange Policy Graphic

Additionally, if you are exchanging an item for something different, you will be required to pay the return shipping of the new item – our FREE Shipping Policy includes one free freight per order. A few other important points worth noting:

        • We reserve the right to charge a restocking fee
        • As mentioned above, we will not be able to accept a return/exchange on a used item
        • Once we receive your returned/exchanged item, it may take up to two weeks for processing
        • In the event of a return, your method of payment will be credited once the process has been completed 

If you have any questions or concerns, please don’t hesitate to Contact Us!

 

TO OUR LOCAL CUSTOMERS

Our return/exchange policy also applies to you, but with a few less steps! If you are not 100% satisfied with a purchase made from one of our retail stores, you are eligible to return it within 60 days (item must be in brand-new condition). Please follow the following steps to process a return/exchange:

1. Gather the required materials before visiting us in-store: in addition to the item you are returning/exchanging, please also bring its original packaging, any tags or barcodes, as well as your original receipt and method of payment used.

2. Process the return/exchange with us: an available Cyclone’s team member will happily assist you with your return/exchange.

Again, if you have any questions or concerns, please don’t hesitate to Contact Us!