If for any reason you are not 100% satisfied with a purchase made from CycloneTaylor.com, you can return/exchange it with us. Before proceeding, we kindly ask you to read the rest of our policy below:
If the item was purchased within 60 days and is in brand-new condition, we will authorize the return/exchange. Unfortunately, we are not able to accept returns/exchanges on used items – sorry about that! Please follow the following steps to process a return/exchange:
1. Contact us to obtain a return authorization number (RA): please phone us Toll-Free at 1-800-665-2188 or email as us Sales@CycloneTaylor.com to obtain your RA number. Be sure to let the sales representative know that you want to return/exchange an item and are requesting an RA number.
2. Ship the items back to us: please re-package your items carefully, tape the box closed, and clearly mark the outside of the box with the following --> “GOODS PURCHASED IN CANADA THAT ARE BEING RETURNED.” Our return shipping address is:
- Cyclone Taylor Sports (Returns Department)
- 401 - 5940 No. 6 Road
- Richmond, BC V6V 1Z1
*Please ensure that you send your return/exchange via a traceable carrier such as Purolator, UPS, FedEx, Canada Post, DHL, etc. We are not responsible for packages not received if sent via a courier company that doesn’t provide a tracking number.
If you need to return/exchange an item and have obtained an RA number, the following will apply depending on if you received FREE Shipping or not:
Additionally, if you are exchanging an item for something different, you will be required to pay the return shipping of the new item – our FREE Shipping Policy includes one free freight per order. A few other important points worth noting:
- We reserve the right to charge a restocking fee
- As mentioned above, we will not be able to accept a return/exchange on a used item
- Once we receive your returned/exchanged item, it may take up to two weeks for processing
- In the event of a return, your method of payment will be credited once the process has been completed
If you have any questions or concerns, please don’t hesitate to Contact Us!
Our return/exchange policy also applies to you, but with a few less steps! If you are not 100% satisfied with a purchase made from one of our retail stores, you are eligible to return it within 60 days (item must be in brand-new condition). Please follow the following steps to process a return/exchange:
1. Gather the required materials before visiting us in-store: in addition to the item you are returning/exchanging, please also bring its original packaging, any tags or barcodes, as well as your original receipt and method of payment used.
2. Process the return/exchange with us: an available Cyclone’s team member will happily assist you with your return/exchange.
Again, if you have any questions or concerns, please don’t hesitate to Contact Us!